FAQs

Frequently Asked Questions (FAQs)

1. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on the carrier’s website to track your package in real time.

2. How long does shipping take?

Orders are processed within 1–3 business days. Delivery time is typically 5–8 business days, depending on your location and carrier conditions.

3. Do you offer free shipping?

Yes, we offer free shipping on all orders with no additional fees at checkout.

4. Can I return my order?

Yes, we accept returns within 30 days of delivery. Items must be unused, unworn, and in original packaging. Please see our Return & Refund Policy for full details.

5. How do I request a refund?

Once your return is received and inspected, refunds are processed to your original payment method within 5–10 business days after approval.

6. What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect product, please contact us within 7 days of delivery with photos so we can resolve the issue quickly.

7. Can I change or cancel my order?

Orders can only be modified or canceled within a short time after purchase (before processing begins). Please contact us immediately if you need changes.

8. What payment methods do you accept?

We accept major credit/debit cards and secure online payment methods processed through trusted third-party providers.

9. Is my personal information secure?

Yes. We use secure systems to protect your personal and payment information. Your data is never sold or shared with third parties.

10. How can I contact customer support?

You can reach us anytime: